Dear Fansidea Community,
As the Spring Festival approaches, a time of celebration and family reunions, we at Fansidea are preparing to embrace this culturally significant period while ensuring our commitment to you remains steadfast.
Honoring Our Team: A Balanced Approach
From January 27th to January 31st, 2025, our production team will be observing the Spring Festival, a cherished tradition that allows our employees to spend quality time with their loved ones. This time of year is more than just a holiday; it's a vital period for rejuvenation and family bonding, which we wholeheartedly support for our dedicated staff.
Impact on Production and How We're Managing It
During this period, our production capacity will be reduced as our team members take their well-deserved breaks in shifts. We understand the importance of timely delivery, especially for your custom jersey orders. If you have specific deadlines or urgent requirements, we kindly ask that you mention these explicitly in the order notes. Our team will make every effort to accommodate these requests.
Communication and Transparency
For orders where we may face challenges in meeting the specified deadlines, our customer service team will reach out within 72 hours of order placement to provide clear communication and alternative solutions. We are committed to transparency and ensuring you are fully informed.
Temporary Delays in Mock-Up Services. Please also note that our mock-up services will have response times of up to 48 hours during the festival period. We apologize for any inconvenience this may cause and appreciate your understanding.
Full Capacity Resumption Post-Festival
Rest assured, starting February 1st, our production capacity will be fully restored. We will be back at full strength, ready to fulfill your orders with the quality and efficiency you've come to expect from Fansidea.
If you have any questions, please feel free to email us at support@fansidea.com. Our team will respond within 24 hours. Alternatively, you can leave a message through our online customer service. Thank you for your support! A heartfelt thank you for your understanding and support. We wish you a prosperous and joyful Spring Festival!
Fansidea Team
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