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Frequently Asked Questions


Click on the 'Choose File.' Select the logo file from your computer and upload it.

Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put two logos or any other position.

Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you.

Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at or via online chat. Our professional service team will help you complete the entire customization process.

Yes absolutely. Simply email our sales team at and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the jerseys' exact style, color, and other details.
If you have already placed an order, tell us your order number and we will also make a mockup for you.
Please get in touch with us at

Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us:

Yes absolutely. Simply email our sales team at , and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 

If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.

After you upload the logo, our designers will help you adjust the logo to achieve the best production effect. But if the result is not what you want, contact our customer support team and they'll be happy to help make your logo look the way you want it. We can make your logo ideas a reality.

And of course, if your logo or design doesn't look the way you want it for any other reason, call at 1-888-360-8899, Mon. - Fri. 9:00 am - 6:00 pm EST or email us at, or online chat.

The mock-up allows you to see a preview of your custom apparel as you customize it. Please note that this preview is not an exact representation and is meant only to give you a general idea of the result.

We have standard locations for decoration (e.g., left/right chest areas, back, under the back collar) that may vary slightly from what you see in your product preview.

Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the preview we sent to you and your final product should not be considered errors.

Bulk Ordering Program

The best way to get a quote is by visiting our Bulk Ordering Page.

Just kindly fill out the request form and our customer rep will contact you and make the quotation for you within 24 hours.

If you have a special request or any questions, you may always email us at You may also call us at 888-360-8899 (Mon.- Fri. 9:00am - 5:00pm EST) and we will be more than happy to help.


"Depending on the size of your order, we may be able to offer additional discounts.

 Please note our current promotion is

However, if ordering 100 or more, we can offer further discounts.

But we need to know what exactly you are looking to order.

We certainly do! We have a  bulk ordering program. Let us know your needs and we'll let you know how we can help.

Visit our Coupons page get the first hand coupons & Promotions information on You can also sign up for our email newsletter or follow us on social media (Twitter, Instagram, Facebook, Youtube, Pinterest, TikTok) for the latest promotion information!

General Questions

Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.

Firstly, after clicking the product, you are looking for, select gender, size, and fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.

Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.

Thirdly, choose the ways you want to pay (Credit cards, PayPal, or Klarna). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.

We have no minimum order quantities across all our products. You may purchase as many items as you would like.

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

Yes, you can. Please choose "Blank(No Name/Number)" when placing an order.


The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.

We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at 

If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at

Please double-check your order information again after placing the order. If there are names and numbers spelling mistakes, wrong colors, wrong jersey styles, forgetting to upload logos, etc., please contact us in time via live chat, email, or toll-free call and tell us your order number to modify. We are not responsible for typos, non-matching colors, or overlooked errors.


Toll-free: 1-888-360-8899

Other Questions

All customized product prices include two parts: one is the basic price of the product, and the other is the price of customized content. The instability of custom plugins or internet issues may cause price errors. If there is an error in the order price due to system plug-in errors or internet issues, we will contact you as soon as possible to make up for the price difference. If you do not pay the price difference within 72 hours of receiving our email, we shall have the right to refuse or cancel any orders placed at the incorrect price.

While we try to make sure that all prices posted here are accurate at all times, we are not responsible for typographical and other errors that may appear on the website. If the deal price for the order is incorrect due to the instability of the plug-in or other error (e.g., data transmission, internet issues), we’re only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. Advertised prices and available quantities are subject to change without notice. We make every effort to provide you with the most accurate, up-to-the-minute information. However, it is your responsibility to verify with us that all details listed are accurate.

Due to the instability of the plug-in or internet issues, if you cannot fill in customized information when placing an order, such as names, and numbers, or upload your logo, please contact us by online chat or email at Our team will get back to you as soon as possible!

We have been in the online customization business for multiple years. We have been the leading provider in custom sports apparel with many satisfied customers. Also, we promote paying by Stripe, PayPal, and Klarna. so that if there is any issue with your order, you may simply dispute the order with your account to assure your payment will be secured. However, we can ensure you that we will assist you with your order if any error occurs on our end.

We do not have any hidden fees. Our company is transparent about exactly what we charge to our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm your order. You will not be charged anything besides what your order total states.

Payment Information

We accept Stripe, PayPal, and Klarna.

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.

Please email our sales team at and they will help you.

One pc is for the blank jersey, and the other is for custom info to remind the factory to add them.

When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.

Privacy & Security

Fansidea values its customers and respects their  privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.

Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.

As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.

Return & Cancellation

If you’d like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into production.

However, if you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.

We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER unless the products are damaged or defective upon arrival.

Please refer to our Shipping& Returns Policy or contact our customer service at

Please allow 5-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us .

If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at within 15 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.

The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.

Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.

Shipping & Production

We offer Free Standard Shipping on all United States orders.

Receiving Time
Receiving Time = Processing Time + Shipping Time

Processing Time
7-9 business days

Shipping Time 
Standard Shipping: 8-10 business days
Expedited Shipping: 3-5 business days

Read more shipping policy:Shipping & Delivery .

After receipt of your order and our review, the order goes into production. Typically, it takes about 7-9 business days to prepare your order.

When production is complete and the package containing your order is delivered to the courier, it will take 8-10 business days for delivery.If your order chooses ExpeditedDHL shipping, the delivery time is 3-5 business days.

The cost for expedited DHL service to the United States is

$25.00 Order Amount Under $69.00
$30.00 Order Amount Over $69 and under $139.00
$40.00 Order Amount Over $139.00

Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.

You will receive a shipping confirmation email once your order is ready to ship.

No matter where you are in the world, we’ll make sure your package arrives via DHL. The shipping costs vary depending on where the order is going.

A shipping address cannot be modified once the order has been placed.

Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Orders may experience longer shipping times beyond our control due to our carriers as they put important safety measures in place during COVID-19. These measures, combined with the heavy demand for parcels, meaning their ability to process has been slowed down. While parcel processing and delivery are expected to continue at a high pace, customers may experience some delays as important safety measures continue.

Custom products come created entirely by us from the moment you place your order

This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.

So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!

  • l Log in to your Fansidea account, you can check the order status, and click on the tracking number to see more information.
  • l Chat with us online and provide your order number or email. We will check the order status for you.
  • l Check the order status by the shipping confirmation email we’ve sent.

Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!


Please refer to our Size Chart to find the best size for you.

If you have doubts about the jersey size, you can email us for professional help at You can also talk to our customer service through the floating window in the lower right corner of our webpage.

We provide Custom Goalie Jersey, including Youth Goalie, Intermediate Goalie, Senior Goalie, and Senior Goalie Plus. Please refer to the Size Chart or Email Us for more information

Soccer jerseys and shorts are the same sizes by default. If you need shorts of different sizes, please let us know your needs in the Order Note. For more jersey sizes, please refer to our Size Chart.

All our products provide oversize customization services, please contact us if necessary. the production time of this service will be extended by 3-5 days.

Toll-free: 888-360-8899   Email:

We can provide big & tall sizes, if you need big & tall size custom jerseys, please contact our customer service team by online chat or email us at

Your Satisfaction Is Our Priority

Many questions regarding placing an order can be answered by reading the information shown below. If you can’t find the answer to your question, you can send us an e-mail at and our team will be in touch within 24 hours!