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Frequently Asked Questions

Artwork

Click on the 'Choose File.' Select the logo file from your computer and upload it.

Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put two logos or any other position.

Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you.

Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at support@fansidea.com or via online chat. Our professional service team will help you complete the entire customization process.

Yes absolutely. Simply email our sales team at support@fansidea.com and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the jerseys' exact style, color, and other details.
If you have already placed an order, tell us your order number and we will also make a mockup for you.
Please get in touch with us at support@fansidea.com.

Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us: support@fansidea.com

Yes absolutely. Simply email our sales team at  support@fansidea.com , and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 

If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.

Discount

"Depending on the size of your order, we may be able to offer additional discounts.

 Please note our current promotion is

However, if ordering 100 or more, we can offer further discounts.

But we need to know what exactly you are looking to order.

We certainly do! We have a  bulk ordering program. Let us know your needs and we'll let you know how we can help.

General Questions

Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.

Firstly, after clicking the product, you are looking for, select gender, size, and fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.

Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.

Thirdly, choose the ways you want to pay (Credit cards, PayPal, or Klarna). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.

We have no minimum order quantities across all our products. You may purchase as many items as you would like.

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

Yes, you can. Please choose "Blank(No Name/Number)" when placing an order.

Orders

The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.

We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@fansidea.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at  support@fansidea.com. 

If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at support@fansidea.com.

Payment Information

We accept Stripe, PayPal, and Klarna.

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.

Please email our sales team at  support@fansidea.com and they will help you.

One pc is for the blank jersey, and the other is for custom info to remind the factory to add them.

Privacy & Security

Fansidea values its customers and respects their  privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.

Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.

As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.

Return & Cancellation

If you’d like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into production.

However, if you would like to cancel your purchase which has been put into production, your order is subject to a $15 restocking fee per item.

We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER unless the products are damaged or defective upon arrival.

Please refer to our Shipping& Returns Policy or contact our customer service at  support@fansidea.com.

Please allow 5-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us .

If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at support@fansidea.com within 15 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.

The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.

Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.

Shipping & Production

We offer Free Standard Shipping on all United States orders.

Receiving Time
Receiving Time = Processing Time + Shipping Time

Processing Time
7-9 business days

Shipping Time 
Standard Shipping: 8-10 business days
Expedited Shipping: 3-5 business days

Read more shipping policy:Shipping & Delivery .

After receipt of your order and our review, the order goes into production. Typically, it takes about 7-9 business days to prepare your order.

When production is complete and the package containing your order is delivered to the courier, it will take7-9 business days for delivery.If your order chooses ExpeditedDHL shipping, the delivery time is 3-5 business days.

The cost for expedited DHL service to the United States is

$25.00 Order Amount Under $69.00
$30.00 Order Amount Over $69 and under $139.00
$40.00 Order Amount Over $139.00

Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.

You will receive a shipping confirmation email once your order is ready to ship.

No matter where you are in the world, we’ll make sure your package arrives via DHL. The shipping costs vary depending on where the order is going.

A shipping address cannot be modified once the order has been placed.

Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Orders may experience longer shipping times beyond our control due to our carriers as they put important safety measures in place during COVID-19. These measures, combined with the heavy demand for parcels, meaning their ability to process has been slowed down. While parcel processing and delivery are expected to continue at a high pace, customers may experience some delays as important safety measures continue.

Custom products come created entirely by us from the moment you place your order

This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.

So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!

Sizes

Please refer to our Size Chart to find the best size for you.

If you have doubts about the jersey size, you can email us for professional help at support@fansidea.com. You can also talk to our customer service through the floating window in the lower right corner of our webpage.

Your Satisfaction Is Our Priority

Many questions regarding placing an order can be answered by reading the information shown below. If you can’t find the answer to your question, you can send us an e-mail at support@fansidea.com and our team will be in touch within 24 hours!