Dear Fansidea Community,
We have recently received a significant number of customer feedback reports regarding orders that were not received, and customers not receiving any email notifications about their product shipment. Upon investigation, we have discovered that some fraudulent entities are impersonating our brand by using highly similar website content to deceive customers into placing orders, resulting in financial losses.
At Fansidea, we are committed to transparent business practices. We proudly partner with Shopify to provide the most trustworthy products and services. We offer 24/7 online customer support, and our phone support is available during business hours. Please be aware that all order confirmation emails will come from an official Fansidea email address.
If you have any questions or concerns about your order, please reach out to us at support@fansidea.com. Our team is ready to assist you.
Thank you for your attention to this matter and for your continued support.
Fansidea Team
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