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August 11, 2023 2 min read

Navigating Current Delivery Delays——An Update from Fansidea

Dear Valued Customers,

We, at fansidea.com, understand the importance of timely deliveries. When you order a product, it is more than just a transaction; it’s a promise we make to you. However, recently, some of you might have experienced unexpected delays in receiving your orders. We genuinely apologize for any inconvenience this might have caused and want to provide a transparent update regarding the situation.

Root Causes for the Delay

Several unforeseen external factors have impacted our regular delivery timelines:

Third-party Logistics Provider Strikes: Our logistics partners have been facing labor strikes, causing interruptions in their regular operations. This has inevitably affected the speed at which parcels are processed and delivered.

By the Numbers: Labor strikes ; It’s not just actors: Over 11,000 city workers will strike in LA on Tuesday ; Hollywood writers have been on strike for 100 days — and there’s no end in sight

Airline Ground Staff Strikes: Some of the air carriers, essential for transporting your packages, have had their ground staff go on strike. This has added to the delays, especially for our international customers.

American Airlines flight attendants move closer to strike ; What An American Airlines Flight Attendant Strike Would Look Like

We recognize that these reasons, while beyond our direct control, have impacted your shopping experience with us.

 
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Reaching Out to Us

If you have concerns regarding your order, or if it has been significantly delayed, we’re here to help:

Email: Drop us a line at support@fansidea.com with your order number, and our team will get back to you at the earliest.

Phone: For immediate assistance, call us at [888-360-8899].

Live Chat: Visit our website and use the live chat feature available from 24hrs, Monday to Sunday.

Social Media: Send us a direct message on our Facebook, Twitter, or Instagram pages, and we’ll assist you there.

Our Commitment

Every customer matters to us. We are actively working with our third-party logistics partners to streamline the process and ensure that such delays don’t recur in the future. We genuinely appreciate your patience and understanding during these challenging times.

Thank you for continuing to place your trust in fansidea.com. We remain dedicated to improving and delivering the exceptional service you’ve come to expect from us.

Warm regards,

Customer Service Manager


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