We offer Free Standard Shipping on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Receiving Time Receiving Time = Processing Time + Shipping Time
Processing Time
7-9 business days
Shipping Time Standard Shipping: 8-10 business days
Rush DHL / FedEx / UPS Shipping: 3-5 business days
Please note that our free shipping offer within the United States excludes certain areas. If you are located in one of these areas, additional shipping fees may apply. If you have any questions or concerns about whether your location qualifies for free shipping, please contact our customer service team for assistance. Thank you for your understanding.

After receipt of your order and our review, the order goes into production. Typically, it takes about 7-9 business days to prepare your order.

We offer Free Standard Shipping (8-10 business days) on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Rush DHL / FedEx / UPS Shipping (3-5 business days)
Please Note: Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.
You will receive a shipping confirmation email once your order is ready to ship.

No matter where you are in the world, we’ll make sure your package arrives via DHL. The shipping costs vary depending on where the order is going.

A shipping address cannot be modified once the order has been placed.

Custom products come created entirely by us from the moment you place your order.
This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.
So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!

- Log in to your Fansidea account, you can check the order status, and click on the tracking number to see more information.
- Chat with us online and provide your order number or email. We will check the order status for you.
- Check the order status by the shipping confirmation email we’ve sent.

Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!

1. Accept the Package
 When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.
2. Document the Damage
Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.
By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.
For any damaged or defective items, please feel free to contact us.

We consider a package delivery status to be abnormal under the following conditions:
    1. If there is no status update for the package for a continuous period of 15 days during transit.
   2. If the package is not delivered within 30 days from the date it was shipped.
In such cases, we will deem the package as lost. Once this determination is made, we will contact you to discuss a resolution to ensure your issue is handled appropriately. Please note that such situations are typically due to issues with the local delivery company.