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February 06, 2024 2 min read

Important Notice: Production Schedule Update During Spring Festival

Dear Fansidea Community,

As the Spring Festival, a time of celebration and family reunions, we at Fansidea are preparing to embrace this culturally significant period while ensuring our commitment to you remains steadfast.

Honoring Our Team: A Balanced Approach

From February 9th to 16th, 2024, our production team will be observing the Spring Festival, a cherished tradition that allows our employees to spend quality time with their loved ones. This time of year is more than just a holiday; it's a vital period for rejuvenation and family bonding, which we wholeheartedly support for our dedicated staff.

Impact on Production and How We’re Managing It

During this period, our production capacity will be reduced as our team members take their well-deserved breaks in shifts. We understand the importance of timely delivery, especially for your custom jersey orders. If you have specific deadlines or urgent requirements, we kindly ask that you mention these explicitly in the order notes. Our team will make every effort to accommodate these requests.

Communication and Transparency

For orders where we may face challenges in meeting the specified deadlines, our customer service team will reach out within 72 hours of order placement to provide clear communication and alternative solutions. We are committed to transparency and ensuring you are fully informed.

Temporary Delays in Mock-Up Services

Please also note that our mock-up services will responses within 48 hours during the festival period. We apologize for any inconvenience this may cause and appreciate your understanding.

Full Capacity Resumption Post-Festival

Rest assured, starting February 16th, our production capacity will be fully restored. We will be back at full strength, ready to fulfill your orders with the quality and efficiency you've come to expect from Fansidea.

A Heartfelt Thank You

We extend our sincere thanks for your understanding and support during this time. It is your trust in Fansidea that allows us to uphold our values of both delivering high-quality custom apparel and respecting the well-being of our team. Your patience and understanding enable our employees to celebrate this important cultural occasion with their families, for which we are immensely grateful.

Together, let's continue to build a community that values both quality craftsmanship and the human spirit behind it. We look forward to serving you with renewed energy and commitment post the Spring Festival.

 

Warm regards,

The Fansidea Team


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